Question 1

How to sign a rental agreement offline?

Accepted Answer

1. Add the official LINE account as a friend. 
2. After confirming the details of the room, a link will be provided for tenants to fill in basic leasing information, facilitating the subsequent preparation of the electronic contract. 
3. Within one day of receiving the contract, the tenant completes the review, signs, returns it and pays the deposit (equivalent to the first month's rent). Another deposit is paid the day before check-in. Note: The deposit amount varies according to the booked room type: Suite - 20,000 NTD, Studio & Apartment - 35,000 NTD

Question 2

Why is a deposit required?

Accepted Answer

The deposit serves to ensure that the room remains undamaged during use and guarantees the tenant's adherence to the contract terms. Assuming there are no outstanding fees, damages, or breaches of agreement by the tenant, the deposit will be refunded to the tenant's bank account within three working days after check-out.

Question 3

Why is a deposit required?

Accepted Answer

The deposit serves to ensure that the room remains undamaged during use and guarantees the tenant's adherence to the contract terms. Assuming there are no outstanding fees, damages, or breaches of agreement by the tenant, the deposit will be refunded to the tenant's bank account within three working days after check-out.

Question 4

What are the payment methods available?

Accepted Answer

Offline bookings are only accepted through bank transfers.

Question 5

Why is the minimum booking period set to 30 nights?

Accepted Answer

In accordance with the “Rental Housing Market Development and Regulation Act“ we only provide accommodations for stays of 30 nights or more.

Question 6

Can you issue an invoice with a company tax ID?

Accepted Answer

Yes, invoices with company tax IDs can be issued. Rental payments will be invoiced electronically and sent to your email address.

Question 7

Can I get a refund after booking?

Accepted Answer

After booking offline and paying the deposit, it serves to reserve the accommodation for your chosen period; therefore, refunds are not available.

Question 8

How to terminate the contract after check-in?

Accepted Answer

Refunds are not accepted after check-in. If you have stayed for more than two months, you must pay the rent for the current month in full and compensate with an additional month's penalty fee for early termination.

For example: 
Lease period: 2023/05/01-2023/12/31 
If you provide written (or through messaging apps) notice of contract termination on 2023/9/15, the rent must be paid until 2023/10/14, and an additional one month's rent must be paid as a penalty to the landlord.